FAQS - Xpressauto Repair Hub

Benefits of using XA

I’m worried that my car is not being repaired by the main dealer?

If your car is with us, you don’t need to worry, not only do we repair your car to the highest standards, we adhere to the vehicles manufacturer repair methods.

Who is repairing my car?

A fully qualified team of trained technicians and a management team with global experience will ensure that your car is back on the road in perfect condition.

Do you have the correct equipment to repair my car?

XA uses the latest globally recognized manufacturer approved body repair equipment. For further details, please click here

What about when my car goes for RTA passing?

Here at XA, we use exactly the same chassis measurement system as the RTA test stations to ensure total clarity during inspection. This report can be issued if requested by the test station.

What about my safety systems & sensors?

Once your vehicle has been repaired by us, a full vehicle systems check is performed which includes ADAS calibration (Adaptive Driver-Assistance Systems) and road test.

About Your Insurance

What is the difference between agency & non-agency repairs?

What is Agency and Non- Agency repairs?
In agency repair, you can take your vehicle to the dealer's authorized workshop to fix any damage due to an accident. In non-agency repair, you can take your vehicle to any of your insurers’ authorized garages to fix any accidental damage.

How do I know if I’ve selected the correct authorized repairer to fix my car?

Before agreeing to have your vehicle repaired at the independent repairer, always check that they have the correct repair equipment, trained technicians and correct repair procedures to fix your car.

I’ve checked and they don’t… can XA help?

The answer is yes! Please contact us directly and we will liaise with your insurer to have your prized possession transferred to our Prestige repair centre in Al Quoz.

Can I make an insurance claim through XA?

Yes. XA are able to set up your claim with the insurer on your behalf. XA then completes your repairs seamlessly. In most cases, you will only have to set up the claim which we can help you with. Contact our customer service team for further information. We will process your insurance claim from start to finish.

Do I need to contact my insurer before I contact XA?

Not necessarily. We work with most of the UAE leading insurers and aim to take the hassle away by dealing with them directly, making the insurance process as easy and as fast as possible.

What information and details do I need to provide for XA to create my insurance claim?

All you need to bring is the police report, your driving license and the Mulkia card. We can take care of the rest.

I only have third party insurance.

If the accident was not your fault, we can deal with the third party insurance on your behalf and ensure that your car gets the repair that it deserves. If you’re unfortunate enough to be at fault, don’t worry! XA will work with you to ensure that your car is not only repaired to the highest standards but also in the most cost-effective way.

What if I don’t have full comprehensive insurance policy?

Don’t worry, we can still help you. Book online today and we’ll give you a quote.

Do you work with my insurer?

Yes, we work with all insurers in the UAE.

How can I inquire which stage my claim is at ?

XA has several communication channels, so you, our customers can choose which suits them best. Our Bodyshop management system can even send you repair progress tracker updates each step of the way.

What if my vehicle is leased?

If your vehicle is leased, or your company has an account with us, we will invoice them directly for the work once the job has been completed.
Book online now and we'll get it sorted for you.

What we Repair

We specialize in diamond cut wheel repairs, curb damage, chips, grazes and colour changes.

WHERE DO YOU PICK UP/ DELIVER?

XA Wheel Repair delivers and collects wheels from all over Dubai and can arrange to perform our services across all other Emirates.

How Do You Repair My Wheels?

We show the process in three (3) or four (4) steps using the images taken.

Can I claim a wheel repair or replacement through my insurance?

No need to claim. As long as your wheel rim is not bent, XA will be able to repair back to new for less than your insurance policy excess.

How long does it take?

We will have your alloy rims repaired and better than new within two (2) days.

Got more questions?
GIVE US A CALL

Still not sure? Add a question and we will gladly get back to you.

FAQ'S